Refund policy

Last Updated: August 2026

At Auji, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be in its original packaging with all included accessories.
Include proof of purchase, such as your order confirmation or receipt.

How to Start a Return

Before returning any item, please contact us at:

support@aujistore.com

Please include:

Your order number
The item(s) you'd like to return
The reason for your return
Photos, if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first. Return instructions and, if applicable, the correct return address will be provided after your request has been reviewed. Returns sent without prior authorization may not be accepted.

Return Shipping

If your return is due to a change of mind or personal preference, you are responsible for the cost of return shipping unless otherwise required by law.

If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately. Include clear photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order is:

Damaged during shipping
Defective
Incorrect
Missing parts

contact us as soon as possible at support@aujistore.com so we can evaluate the issue and work toward a satisfactory resolution.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods
Custom or personalized products
Personal care and hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards

If you're unsure whether your product is eligible for return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

Returned items must be:

Unused
In their original condition
In their original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

support@aujistore.com

Supplier-Fulfilled Products

Some products sold by Auji are fulfilled through different fulfillment partners.

Because of this, return instructions, return locations, and processing procedures may vary depending on the specific product purchased.

For this reason, please contact us before returning any item so we can provide the correct return instructions and ensure your return is processed as quickly as possible.