Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Auji.

We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below before placing your order.

Shipping Destinations

We currently ship to addresses within the United States.

If we expand shipping to additional countries in the future, this policy will be updated accordingly.

Shipping Options

Available shipping options are displayed during checkout.

Our current shipping options include:

• Free Standard Shipping
• Express Shipping (Insured) – $8.99

Shipping availability and options may vary depending on the products ordered and the shipping destination.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or major holidays.

During periods of high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

Delivery

Delivery times vary depending on your shipping destination, the shipping option selected, and the fulfillment partner handling your order.

Some products may be fulfilled by different suppliers and may arrive separately.

All delivery timeframes are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow a short period for tracking information to become active after your order has been dispatched.

Multiple Shipments

If your order contains multiple items, they may be shipped separately.

Products fulfilled by different suppliers or warehouses may arrive in different packages and on different dates.

You will receive tracking information for each shipment, when available.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Auji is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.

If you need to make changes to your shipping address, please contact us immediately at support@aujistore.com.

While we will do our best to assist, we cannot guarantee changes can be made after an order has entered processing.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances outside our control, including but not limited to:

• Severe weather
• Carrier delays
• Customs processing
• Public holidays
• High shipping volumes
• Natural disasters
• Other unforeseen events

We appreciate your patience should these situations occur.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us at support@aujistore.com.

We will work with the shipping carrier and fulfillment partner to investigate the issue and determine an appropriate resolution.

Damaged Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging

This information allows us to review the issue and provide an appropriate resolution as quickly as possible.

Questions

If you have any questions regarding shipping or your order, please contact us at:

support@aujistore.com

Thank you for choosing Auji.